The Project. Widespread networks for digital facilitation, funded by the NRP – Measure 1.7.2, expands the services offered in the Common Space Turin, within the City’s Foreigners Service.
24-hour operating desk
The digital facilitation desk, which operates 24 hours a week, is staffed by a team of digital mediators and facilitators from Mosaico, people with direct experience in kindergarten and specific training. Their work is not limited to technical support: it starts from attentive listening to needs, decoding difficulties and accompanying people toward autonomous use of digital tools. In this sense, social mediation is integrated with digital facilitation, transforming the counter into a point of orientation and prevention of marginality.
The most frequent requests are for online health reservations, school enrollment, digital identity management (SPID, CIE ID, IO app), renewal of documents and travel documents, consultation of Questura and Prefecture portals, through to tax paperwork and filling out CVs. Refugee university students also find support in the desk in navigating the universities’ digital areas and meeting deadlines
Donor
NRP – Measure 1.7.2, City of Turin.